Returns and Exchanges
We want you to be 100% satisfied with your purchase. If you're not, return your item(s) and receive a refund, hassle-free.
If you wish to return one or more items from your order you may either ship your return back to us, or if you’re in the New York area, you may drop it off at the Museum Gift Shop.
If you are shipping your return, the item(s) you are returning should be securely packaged in the original packaging, if possible. Be sure to mark through or remove any shipping labels from the original shipment. The customer is responsible for the means by which the return package is shipped.* It is strongly recommended that your return package is insured and trackable, as Shop 42.org cannot be held responsible for inbound packages lost or damaged in transit. See the bottom of this page for the address to which you should ship your return package.
If you choose to drop off your return at the Museum Gift Shop, please note that it will then be transferred to the Shop42.org returns department and processed there; you will not receive an immediate refund in the Museum Gift Shop.
ALL returns are subject to the following guidelines:
- If shipped, returns must be postmarked within 60 days of the order date (found on packing slip or confirmation email)
- Item(s) returned must be in like-new condition*
- A refund in the amount of the price of the item(s) returned and applicable sales tax (shipping is not refundable*) will be credited to the original form of payment (unless the item returned is an unwanted gift, in which case a store credit will be issued)
- If you would like to exchange an item for a different item, you should follow the standard return procedure, returning the unwanted item(s), then place a new order on Shop42.org for the replacement item(s) or purchase them in the Team Store
*If a return is necessary due to an error in order fulfillment or because one or more items in the order are damaged or defective, please call 212-290-8600 for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed.
Upon our receipt of your return, please allow 3-5 business days for processing. You will receive an email confirmation to the email address you provided at checkout when your return has been processed.
Online returns should be shipped to:
Jackie Robinson Museum – Gift Shop
75 Varick St
New York, New York 10013
Refunds
Your return will be processed in 3-5 business days from the day that we receive it. When your return is processed, you will receive an email notification. Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax (shipping fees are not refundable) will be credited to the original form of payment. If you received the item(s) as a gift, please indicate this on the Return Form using the return code for 'Unwanted Gift'.
If you choose to drop off your return at the Museum Gift Shop, please note that it will then be transferred to the Shop42.org returns department and processed there, and you will not receive an immediate refund in the Museum Gift Shop.
*If there was an error in order fulfillment or an item is damaged, defective, or missing, please see the Error in Order Fulfillment or the Damaged/Defective Items section for more details.
Exchanges
If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure, receive a refund, and place a new order for the desired replacement item(s). Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return. If you are returning your item(s) at the Museum Gift Shop, your return will be transferred to the Shop42.org returns department and processed there. You will not receive an immediate refund in the Museum Gift Shop .You may then purchase the replacement item(s) in the Museum Gift Shop or place a new order on Shop42.org.
*If there was an error in order fulfillment or an item is damaged, defective, or missing, please see the Error in Order Fulfillment or the Damaged/Defective Items section for more details.
Damages/Defective Items
If one or more items from your order is damaged or defective, please call 212-290-8600 for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return (if necessary).
Error in Order Fulfillment
If you are missing or received one or more items in error, please call 212-290-8600 for assistance. A customer support representative will instruct you on how to proceed with your return (if necessary).